At Foodie Garden, we value our customers and aim to provide a seamless and enjoyable dining experience. To maintain efficiency and ensure transparency, we have established a clear and fair cancellation policy. We request all our patrons to review the following terms regarding order cancellations and refunds before placing an order.

Order Cancellation Guidelines

1. Cancellation Timeframe

We understand that sometimes plans change, and you may need to cancel your order. To accommodate such situations, we allow order cancellations within 2 minutes of making the payment. If a cancellation request is made within this timeframe, the entire amount paid will be refunded to the original payment method.

2. No Cancellation After 2 Minutes

Once the 2-minute window has passed, cancellations will no longer be accepted. This policy is in place to ensure a smooth operational process, as our kitchen starts preparing the food immediately after the order is placed. Since we prioritize freshness and quick service, any cancellations beyond this time would lead to unnecessary food wastage and operational inefficiencies.

3. Refund Process for Canceled Orders

If you cancel your order within the allowed 2-minute period, we will process a full refund. The refund will be initiated immediately; however, the time taken for the amount to reflect in your account depends on your bank or payment provider. Typically, it may take 3-7 business days for the refund to be credited, depending on the mode of payment used.

Why Do We Have This Policy?

At Foodie Garden, we are committed to providing high-quality food prepared with fresh ingredients. Our team works hard to ensure that every meal is cooked with precision and delivered on time. Since we focus on freshly made-to-order dishes, our chefs begin preparing food almost immediately after an order is placed. If cancellations were allowed beyond the 2-minute window, it would lead to food wastage and disrupt the overall efficiency of our kitchen operations.

Additionally, having a defined cancellation period allows us to maintain fairness for all customers. This ensures that those who place their orders and expect timely service do not experience delays due to last-minute cancellations from other customers.